FAQs | The Fashion Museum

The Fashion Museum is now open, all tickets must be booked online in advance. 

Image: A History of Fashion in 100 Objects exhibition Image: A History of Fashion in 100 Objects exhibition Show image info

A History of Fashion in 100 Objects exhibition

FAQs

View frequently asked questions and answers on a number of topics.

What are your opening times?

Please check our opening times page for the most recent information.

Where can I buy tickets?

Please buy your tickets online through the Fashion Museum website.

Why do you need to take everybody’s contact details for Track and Trace?

Please note that the latest government guidance requires all visitors over the age of 16 to provide contact details for Track and Trace. To make sure your arrival is as quick and easy as possible, we are asking all our visitors to check-in using the Track and Trace app on arrival at the Fashion Museum.

The app can be downloaded here from the Google Play or App Store.

If you or a member of your party are unable to check-in using the app then please speak to our staff at the ticket desk, who will take your contact details. Your information will only be used for Track and Trace, and will be deleted 21 days after your visit.

Thank you for helping us to keep you and other visitors safe during your visit.

How far are you from the train/bus station?

It is a 20-minute walk from the train/bus station to the Fashion Museum.

How long is the journey from London?

It is about an hour and a half by train, or four hours by coach from London to Bath.

Is the Fashion Museum fully accessible?

Yes. The museum galleries are on the lower ground floor of the Assembly Rooms and are accessible by lift. Please mention your needs at reception when you visit so that a Visitor Experience Assistant can take you to the lift. More details are available on our accessibility page.

Is there anywhere to leave coats and luggage?

There is an unsupervised rail for coats. However, only backpacks up to a maximum of 30 litres are permitted to be brought into the Fashion Museum and Assembly Rooms. Luggage, including large rucksacks and pull along cases are not permitted on site but there are a number of storage facilities available across the city. The closest place to the Fashion Museum and Assembly Rooms for luggage storage is Bath Backpackers Hostel, close to the rail and bus stations.

How sustainable is the Fashion Museum?

We seek to reduce our carbon footprint in many different ways including using energy-efficient lighting throughout the building and being committed to recycling. Read our full list of initiatives on our Sustainability page

Can I leave my bicycle when I visit?  

Yes, there are bike racks at Alfred Street and Bennett Street on either side of the Fashion Museum.

Is there a car park at the Fashion Museum?

Sorry, no. There is on-street parking in Bennett Street, Alfred Street and other streets near the Assembly Rooms.

Which car park do you suggest for visitors to the Fashion Museum?

Charlotte Street car park is the nearest car park. We advise visitors to use the Park and Ride service.

Can I view the Assembly Rooms as part of my visit?

The Assembly Rooms are free to view unless they are booked for a private event. Please check the availability nearer the time of your visit on 01225 477173 or [email protected].

What does the admission cost include?

Admission to the Fashion Museum includes the audioguide available in twelve languages: English, Dutch, French, German, Italian, Japanese, Korean, Mandarin, Polish, Portuguese, Russian and Spanish. 

Are there guided tours of the Fashion Museum?  

Due to COVID-19, guided tours will not be available when the Fashion Museum reopens. There are 30 minute Highlights Tours at 12.00 and 16.00 (March–October) and 12.00 and 15.00 (November–February) included in the ticket price. The tour takes you round our headline display, A History of Fashion in 100 Objects celebrating fashion from the 1600s to the present day. (Tours run most days, subject to staff availability).

For a supplementary charge you can arrange exclusive guided tours for your group in advance of a visit by contacting our group bookings team on 01225 477785.

How big are the museum galleries?

The Fashion Museum galleries are approximately 1200 m².

How much is on display?

Generally, there are over 165 dressed figures on display, although these may not necessarily be the same exhibits. The displays are broadly arranged chronologically.

How often do the displays change?

Generally, once a year, although this does not mean that all the displays change each year. We undertake major display changes from early January to mid February every year.

Can I take photographs in the galleries?

Yes, but without flash please. There are some displays where photography is not permitted, and these areas in the museum galleries are clearly marked. 

Can I borrow a mannequin from the Fashion Museum for my exhibition? 

We do not have spare mannequins or display underpinnings (such as net skirts etc.) that we lend for displays.

I have an item I'd like to donate to the Fashion Museum – what do I need to do?

Thank you for thinking of the Fashion Museum; we do appreciate you considering us as a home for your precious objects.  Just at the moment, however, we have paused accepting any new donations to the Museum collection.

You might instead like to contact a museum near to where you live, perhaps the place where the pieces in question were worn or made, or a similar local connection. Fashion and accessories are such personal mementos, giving a real sense of the lives of people in the past.

I'm interested in volunteering, placements or internships at the Fashion Museum. Do you have any positions available?

There are currently no volunteering, placement opportunities or internship curatorial positions on offer at the Fashion Museum. 

Further information about work experience as part of the Visitor Experience team can be found on our jobs page.

Is it possible to interview someone in the Fashion Museum in connection with my studies or would I be able to send a questionnaire to be filled in by the Fashion Museum?

Sorry, no. However, please do send general enquiries to [email protected]. We will help if we can and reply within 10 working days.

I'm interested in paid work at the Fashion Museum. Do you have any positions available?

There are no current vacancies at the Fashion Museum. Further information about job opportunities and where they are advertised can be found on our jobs page.

How do I access images of objects in the Fashion Museum collection?

All images of objects in the Fashion Museum collection are licensed through the Bridgeman Art Library.

Are Fashion Museum curators available to give talks, lectures and workshops at external events?

Yes, we speak at a number of events each year, depending on availability, location and work schedules.

Online Ticketing
 

How does purchasing my ticket online work?

You will be prompted to pay with a credit or debit card. A payment receipt and an Order Confirmation will be emailed to you and your tickets will be attached to the Order Confirmation email. You must either print your tickets and bring them with you or show them on a mobile device.

I have bought a family ticket, valid for up to four children, why have I only received two child tickets?

Two child tickets are issued as standard, any additional child tickets that are required will be issued to you at the point your tickets are scanned.

I am a student outside of the UK, will you accept my student card?

We accept student cards from anywhere in the world, as long as they state that you are a full time student.

I would like to visit with a carer – do I need to buy a ticket online for them?

A visitor with a disability will be charged the standard price for admission. An accompanying carer goes free. For further information regarding general access and suitability of our attraction for disabled visitors, please visit our accessibility page.

I have an Annual Pass or Discovery Card already; do I have to buy a ticket online?

Yes, tickets for Annual Pass and Discovery Card holders must be booked online in advance.

I am bringing a group of 20 or more – can I buy tickets online?

We are unable to accept groups at the moment.

I have a child under 6 – do I need to buy a ticket online for them?

No, there is no need to book a ticket for children under 6. Tickets for children under 6 will be issued when your tickets are scanned on the day of your visit.

Placing an order, payment and delivery

How do I know that you have received my order?

When you submit your order, the email address you provided will receive two emails. The first email will be a payment receipt from WorldPay, the second will be an Order Confirmation. Your Order Confirmation email will include a breakdown of the tickets and products you have ordered and the total cost.

I haven’t received my email confirmation, what do I do?

Please allow approximately ten minutes for your order confirmation to come through. In addition to this, please make sure you check your spam folder as emails can sometimes be redirected to this folder. If it is not in your spam folder please email us to have your order confirmation sent out again.

I’ve accidently booked multiple tickets online, what do I do?

Please email your request into our Bookings Office. To ensure we are able to resolve the issue as quickly as possible, please include the following details in your email:

- The full name that the order was made under

- The Order Number(s) of your booking(s)

- The Order or number of tickets you would like to be refunded

Please note: In the event of a failed or voided transaction it may take up to two weeks for banks to reconcile the outcome of the transaction. Failure to contact us before your visit date may result in us being unable to refund the additional tickets.

My booking failed halfway through the process and it looks like I’ve been charged – what do I do?

Please email our Bookings Office. To ensure we are able to resolve the issue as quickly as possible, please include the following details in your email:

- The full name that the order was made under

- The Order Number(s) of your booking(s)

Please note: In the event of a failed or voided transaction it may take up to two weeks for banks to reconcile the outcome of the transaction.

What forms of payment do you accept online?

We accept payment by Visa, MasterCard, Maestro and American Express.

When will I receive my tickets?

We do not post tickets to you but you will receive an Order Confirmation by email within 5 minutes of your transaction being completed. Your tickets will be attached to your Order Confirmation. Please either print your tickets or have them on a mobile device ready to present them at the entrance desk.

When will I receive my guidebook?

If you buy a guidebook, you can collect it on arrival, the Fashion Musuem will not post it to you.

Allocated Entry Time

What is an Allocated Entry Time?

When booking your tickets online you will be given the opportunity to select a date and time for arrival at the Fashion Museum (also known as ‘Allocated Entry Time’). Times are subject to availability. Your allocated entry time will be shown on your confirmation email. It is your responsibility to arrive within your allocated entry time.

What if I miss my Allocated Entry Time?

For safety reasons while we are operating a physically distanced visit, we will be unable to admit anyone who is late for their slot. If there are later time slots available on the date of your visit, you can rebook your tickets by calling 01225 477785.

Can I change my Allocated Entry Time or Date of Visit?

We’ve implemented a very flexible rebooking policy. Should you feel unwell/are displaying COVID-symptoms, please email us in advance of your visit to rebook. We will be waiving rebooking fees at this time. Please note that all date changes are subject to availability and must be made before the date of your visit.

Refunds

What is your refund policy?

We’ve implemented a very flexible rebooking policy. Should you feel unwell/are displaying COVID-symptoms, please email us in advance of your visit to rebook. We will be waiving rebooking fees at this time.