COVID-19 | The Fashion Museum

All tickets to the Fashion Museum must be booked online in advance. We are continuing to operate with additional safety measures, including asking everyone to wear face masks indoors, to keep visitors and staff safe.

Image: A History of Fashion in 100 Objects exhibition Image: A History of Fashion in 100 Objects exhibition Show image info

A History of Fashion in 100 Objects exhibition

COVID-19

The government has announced that from Monday 19th July social distancing requirements and other safety measures in England will be eased. While we are looking forward to life returning to normal, we are also aware of the continuing need to do everything we can to keep visitors and staff safe. For this reason, we have decided to maintain social distancing and other mitigation measures until further notice.

 

 

Pre-bookings and timeslots

  •  In order to visit the Fashion Museum you must pre-book your tickets and 15-minute entry timeslots. This includes Annual Pass holders and those who would normally have free access such as local residents.
  • The Assembly Rooms may be viewed for free without booking when they are not being used for a private event.

Depending on availability, you can pre-book your ticket on the day if there are still slots available. 

  • One-way routes and social distancing:  We have reduced the number of people we can welcome to the museum at any one time and have introduced a new one-way system. Please follow the one-way system and keep your distance from other visitors.
  • Face coverings: Face coverings are required throughout your visit to the museum, unless you have a special exemption. Children under the age of 11 do not have to wear a face mask.
  • Toilets: Our toilets will be open, but we have introduced a one-way system to access them and will be limiting the numbers in the toilets at any one time.
  • Additional cleaning: We will be increasing our cleaning regimes in the toilets and throughout the Museum. While we will be thoroughly sanitising our Audioguide units between uses, we recommend that you bring your own headphones to use. Hand sanitiser will be available at key points around the museum, particularly before stairways where there are handrails.
  • Test and Trace: We encourage all visitors to check-in using the NHS COVID-19 app but we will not be collecting details of those who do not use the app. QR codes are available at the entrance for visitors to scan in using their phones. The app can be downloaded here from the Google Play or App Store. 

You can help us keep everyone safe and ensure the museum remains open for everyone to enjoy by:  

  • Being on time for your visit: Please be on time, as for safety reasons we may not be able to admit visitors who are late for their timeslot. If there are later time slots available on the date of your visit, you can rebook your tickets by calling 01225 477785.
  • Keeping your distance from other visitors
  • Staying within your household: Please be aware that in line with current government guidelines, visitors will need to move around the museum in groups of six or less.

Frequently Asked Questions

Can I visit as part of a group?

No, not at the moment. In accordance with government advice we will not be able to accept groups at the current time. We will be reviewing this on a regular basis and update you as soon as we can welcome groups safely again.

Please be aware that in line with current government guidelines, visitors will need to move around the museum in groups of six or less.

If your group is larger than six but part of the same household support bubble, please email us for further advice. 

I need to cancel my booking or change the date, what should I do?

If you need to cancel your booking or change the date, please email us or call 01225 477785. Our phonelines are open Monday-Friday from 10am-4pm.

Will the shop be open?

The shop is open on the exit route only and visitors are requested to keep a safe distance while shopping. Please be aware that for the time being the shop will be cashless and payments can be made by card only.

Will I have to print out my tickets or can I show them on my mobile device?

Visitors will be asked to show their ticket at the door on arrival and will then self-scan their ticket at the reception desk. You can bring your ticket with you on your mobile device or print it at home. 

Do Discovery Card Holders need to book tickets?

Yes, you will need to pre-book your visit online. You will receive free entry to the Fashion Museum as normal, but you will still need to have a booked time slot to visit. If you do not have a Discovery Card but you are a resident of Bath & North East Somerset Council, please bring proof of address and I.D with your pre-booked tickets.

Do Annual Pass Holders need to book tickets?

Yes, you will need to pre-book your visit online. You will not have to pay for a ticket but you will still have to book a reservation slot to visit. If you’re a current Annual Pass holder, we’ll automatically be extending all passes until the end of 2021.

I don’t have access to the internet, how do I book a ticket?

Please call our Group Bookings team on 01225 477785. Our phonelines are open Monday-Friday from 10am-4pm.