COVID-19 | The Fashion Museum

Subject to Government guidance, the Fashion Museum will reopen on Tuesday 18 May 2021.

Image: A History of Fashion in 100 Objects exhibition Image: A History of Fashion in 100 Objects exhibition Show image info

A History of Fashion in 100 Objects exhibition

COVID-19

Your safety is our first concern, which is why when you visit the Fashion Museum you may notice some changes during your visit.

  • Pre-booking and timeslots: In order to visit the Fashion Museum you must pre-book your tickets and 15-minute entry timeslots. This includes Annual Pass holders and those who would normally have free access such as local residents.

Due to the need to limit capacities, for the time-being we are unable to allow members of the National Trust to access the Assembly Rooms for free. National Trust members who wish to visit the Assembly Rooms will need to purchase a ticket to the Fashion Museum via our website. 

Depending on availability, you can pre-book your ticket on the day if there are still slots available. 

  • One-way routes and social distancing:  We have reduced the number of people we can welcome to the museum at any one time and have introduced a new one-way system. Please follow the one-way system and keep your distance from other visitors.
  • Face coverings: Face coverings are required throughout your visit to the museum, unless you have a special exemption. In line with government guidance, children under the age of 11 do not have to wear a face mask.
  • Toilets: Our toilets will be open, but we have introduced a one-way system to access them and will be limiting the numbers in the toilets at any one time.
  • Additional cleaning: We will be increasing our cleaning regimes in the toilets and throughout the Museum. While we will be thoroughly sanitising our Audioguide units between uses, we recommend that you bring your own headphones to use. Hand sanitiser will be available at key points around the museum, particularly before stairways where there are handrails.
  • Test and Trace: Please note that the latest government guidance requires all visitors over the age of 16 to provide contact details for Track and Trace. To make sure your arrival is as quick and easy as possible, we are asking all our visitors to check-in using the Track and Trace app on arrival at the Fashion Museum. The app can be downloaded here from the Google Play or App Store. If you or a member of your party are unable to check-in using the app then please speak to our staff at the ticket desk, who will take your contact details. Your information will only be used for Track and Trace, and will be deleted 21 days after your visit. Please see the information from PHE here and government guidance here.

You can help us keep everyone safe and ensure the museum remains open for everyone to enjoy by:  

  • Being on time for your visit: Please be on time, as for safety reasons we may not be able to admit visitors who are late for their timeslot. If there are later time slots available on the date of your visit, you can rebook your tickets by calling 01225 477785.
  • Keeping your distance from other visitors
  • Staying within your household: Please be aware that in line with current government guidelines, visitors will need to move around the museum in groups of six or less.

Frequently Asked Questions

Can I visit as part of a group?

No, not at the moment. In accordance with government advice we will not be able to accept groups at the current time. We will be reviewing this on a regular basis and update you as soon as we can welcome groups safely again.

Please be aware that in line with current government guidelines, visitors will need to move around the museum in groups of six or less.

If your group is larger than six but part of the same household support bubble, please email us for further advice. 

I need to cancel my booking or change the date, what should I do?

If you need to cancel your booking or change the date, please email us or call 01225 477785. Our phonelines are open Monday-Friday from 10am-4pm.

Will the shop be open?

The shop is open on the exit route only and visitors are requested to keep a safe distance while shopping. Please be aware that for the time being the shop will be cashless and payments can be made by card only.

Will I have to print out my tickets or can I show them on my mobile device?

Visitors will be asked to show their ticket at the door on arrival and will then self-scan their ticket at the reception desk. You can bring your ticket with you on your mobile device or print it at home. 

Do Discovery Card Holders need to book tickets?

Yes, you will need to pre-book your visit online. You will receive free entry to the Fashion Museum as normal, but you will still need to have a booked time slot to visit. If you do not have a Discovery Card but you are a resident of Bath & North East Somerset Council, please bring proof of address and I.D with your pre-booked tickets.

Do Annual Pass Holders need to book tickets?

Yes, you will need to pre-book your visit online. You will not have to pay for a ticket but you will still have to book a reservation slot to visit. If you’re a current Annual Pass holder, we’ll automatically be extending all passes until the end of 2021.

I don’t have access to the internet, how do I book a ticket?

Please call our Group Bookings team on 01225 477785. Our phonelines are open Monday-Friday from 10am-4pm.